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Toshiba Carrier Corporation
("Toshiba Carrier") conducts business activities based
on our management ideals and self-imposed operational
standards, with the aims of contributing to society,
acquiring the trust of all persons, and meeting the various
expectations placed on Toshiba Carrier.
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Your personal data is a precious
asset that must be guarded diligently, and it is also
an important resource for Toshiba Carrier as a source
for creating new value. Toshiba Carrier handles your
personal data in accordance with the following basic
policy.
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1. Basic
policy |
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(1)
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Toshiba Carrier strictly observes
the Act for Protection of Computer Processed Personal
Data and other applicable
Japanese laws, regulations and social norms regarding
the handling of personal data. In addition, Toshiba
Carrier has also established Internal Bylaws Concerning
the Protection of Personal Data ("Toshiba Carrier
Bylaws"), and strives diligently to reliably implement,
maintain and continuously review these bylaws for
improvement.
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(2)
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Toshiba Carrier has established
a management system for the protection of personal
data, and endeavors to make sure that all company
officers and employees are familiar with the Toshiba
Carrier Bylaws.
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(3)
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Toshiba Carrier uses personal data
only for the indicated purpose and range of use.
In addition, Toshiba Carrier will not disclose
or provide personal data obtained from you, to
any third party, without your agreement or other
valid legal reason.
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(4)
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Toshiba Carrier will strive to ensure
that personal data is accurate and up to date,
and to prevent personal data from being improperly
accessed, lost, destroyed, illicitly altered, or
leaked, etc.
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(5)
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Toshiba Carrier will respond swiftly
and in good faith to requests for disclosure, and
other inquiries from persons, regarding their own
personal data.
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Effective October 1, 2001
Revised April 1, 2005
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Hisayoshi Fuwa, President CEO
Toshiba Carrier Corporation
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2. How personal
data is used |
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When requesting personal
data, Toshiba Carrier will indicate clearly, beforehand,
how that personal data will be used, and will use that
personal data only within the stated range. Should the
need arise to use personal data in a manner that exceeds
the range indicated in advance, Toshiba Carrier will
contact you regarding the matter and obtain your agreement
before such usage takes place.
For more information on how personal data held by Toshiba Carrier is used,
see How personal data is used.
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3. Provision
of personal data to third parties |
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(1)
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Toshiba Carrier will not disclose
or provide your personal data to any third party,
except in the following cases.
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With the agreement of the
person(s) concerned.
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2)
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When required to do so by
law or legal process.
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3)
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When necessary to protect
the life, safety or property of others, and
the agreement of the person concerned is
difficult to obtain.
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4)
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When entrusting the handling
of personal data to a third party, within
the range needed to achieve the stated
purpose of use.
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5)
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When business activities
are taken over as a result of mergers,
corporate splits, business transfer, or
other reasons.
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(2)
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Irrespective of the stipulations
stated in (1) above, when Toshiba Carrier considers
a situation appropriate to have a Toshiba Carrier
affiliate or agent, or a Toshiba Corporation affiliate
(including Toshiba Corporation) respond to customer
inquiries regarding products, repair or service,
Toshiba Carrier may provide the customer's name,
address, telephone number and other personal
data to these affiliated companies, etc.
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However, in such case
you may also request that Toshiba Carrier not provide
your personal data to affiliated companies, etc.
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4. Inquiries
concerning personal data |
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(1)
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Inquiries concerning your own
personal data should be made to the division
where the personal data was registered (in the
case of a website, the division in charge of
managing that website). (Contact Us)
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(2)
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General inquiries concerning
this Privacy Policy, and inquiries when the division
in which your personal data was registered is
unknown, should be made to the Personal
Data Protection Liaison.
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5. Other |
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(1)
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This Privacy Policy concerns
the handling of personal data by Toshiba Carrier
Corporation and domestic affiliates within Japan,
and does not apply to overseas subsidiaries of
Toshiba Carrier.
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(2)
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Please be aware that it may be
necessary to provide personal data, in order
to use someservices provided by Toshiba Carrier
(including the services of some websites operated
by Toshiba Carrier).
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(3)
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Children under 16 years of age
should only provide personal data, after receiving
the consent of their parent or guardian. (Elementary
and junior high school students should discuss
the matter thoroughly with their parent or guardian.)
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(4)
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Calls made to the Toshiba Carrier
Customer Service Hotline and other numbers may
be recorded to ensure that customer requests
and comments are not missed.
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(5)
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Toshiba Carrier cannot be held
responsible for ensuring the safety of personal
data at other companies' websites, that which
may be accessed through links on Toshiba Carrier's
websites.
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(6)
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Toshiba Carrier reserves the
right to revise this Privacy Policy, without
notice, for the purpose of better protecting
your personal data, and in accordance with changes
in Japanese laws and regulations.
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[How
personal data is used]
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 To Top
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Toshiba Carrier uses personal
data for the following purposes.
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1. Personal
data of customers and potential customers |
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(1)
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Product shipping
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(2)
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Sending information on products,services
and special promotions
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(3)
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Providing product support and
maintenance
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(4)
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Responding to inquiriesand consultations
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(5)
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Issuing warranty certificates
and providing warranty service
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(6)
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Providing various membership
services
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(7)
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Product development, questionnaire
surveys and market monitoring activities
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(8)
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Execution of contracts
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(9)
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Negotiations, discussions and other
interactions with customer
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2. Personal
data concerning government and public workers, and other
public servants |
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Liaison, reports, inquiries
and other communication, with the authorities concerned,
when necessary for business operations.
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3. Personal
data related to company officers and employees of suppliers,
clients, and other companies
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(1)
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Liaison, negotiations and other
communication necessary for business operations
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(2)
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Management of supplier and client
information, payments and receipts
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4. Personal
data concerning job applicants |
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(1)
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Providing hiring and other information,
and in communicating with job applicants(including
internships)
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(2)
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Management of Toshiba Carrier
hiring operations
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The main business field
in which Toshiba Carrier uses personal data is as follows.
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Air conditioning equipment
(home and commercial)
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